Our condoms are backed by a 100% risk-free satisfaction guarantee. If you are not completely happy with your TheyFit® custom fit condoms just let us know within 14 days and we will refund you in full. We offer this guarantee for any order of a single six pack, which is how 99% of customers place their first order (to check their fit). For orders greater than a single six pack we will provide the equivalent amount of store credit. Sorry - we cannot refund tracked postage costs. This guarantee does not affect your statutory rights.
If you need to return a product purchased from TheyFit® then you have 28 days to do so. The goods should be returned with their original box, packing and accessories. Do not return used condoms.
To initiate a return, please email us at firstname.lastname@example.org. Please include your full name and address, a contact telephone number and if possible your TheyFit® order number. Our customer service team will issue you with an RMA number.
We recommend obtaining proof of postage for your returns. We will refund you in full within 14 days of receiving the returned goods. This returns policy does not affect your statutory legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by sending us an email or by phoning us on 01633 530060.